You’re Probably Not Using Zia in Zoho Connect — But You Should Be
If your team uses Zoho Connect to manage internal communication or knowledge sharing, there’s a powerful feature you might be sleeping on: Zia.
Sure, you’ve seen Zia in Zoho CRM or Zoho Analytics — the places where AI usually gets the spotlight. But inside Zoho Connect? Zia is a lowkey productivity queen.
Watch How AI Can Boost Your Team In Zoho Connect
What Zia Does in Zoho Connect
Zia reads your team’s activity — chat threads, knowledge posts, and forum discussions — and offers smart suggestions. That means when someone asks a question in a group chat or feed, Zia might automatically surface a note, a document, or an article that already answers it.
She also:
- Recommends similar knowledge base articles
- Speeds up internal searches
- Helps reduce duplicate questions and answers
- Keeps your team from going in circles
It’s like having a librarian, search engine, and mind reader in one.
A Real Example from My Team
One of my team members asked a question about a repeatable client process in our feed. Before I could even jump in, Zia had already linked to a note I’d written months ago with the exact answer.
It saved time, made me look organized, and spared everyone from another meeting or Slack thread.
Why It Matters
If your business relies on Zoho Connect to centralize info, run internal Q&As, or share resources, turning on Zia makes that knowledge actually usable. Instead of answers getting buried in threads or forgotten notes, Zia surfaces them at the right moment.
Final Thought
This is one of those tools that works quietly in the background — but delivers real value when your team needs it. Turn on Zia in Zoho Connect and let her help your team work smarter, not louder.
Want more Zoho AI tricks like this one? Stay tuned. I’ve got a whole list.
