When I tell you we doubled the effectiveness of a car repair shop’s front desk in just two hours, I’m not exaggerating.
The best part? We didn’t need to add new staff, overhaul the system, or throw more software at the problem. We just used a powerful feature already built into Zoho CRM: Kiosk Studio.
Here’s how we did it — and how your small business could benefit from the same setup.
Watch This Case Study
The Problem: Data Chaos at the Front Desk
Before working with me, the shop’s intake process was… a bit of a mess.
- Some customers would drive up
- Some would call
- And each front desk employee had their own version of what “intake” meant
That meant some appointment records had phone numbers but no car make/model. Others had service info but no contact details. It wasn't rare for technicians or office staff to call customers three or four times just to fill in missing info.
Even worse — the CRM setup made it harder:
- Customer info was stored in Contacts
- Vehicle info in Custom Modules
- Appointments in another module altogether
That meant a lot of clicking around just to book one job.
The Solution: Zoho CRM Kiosk Studio
This shop was already using Zoho CRM, so we had everything we needed. I introduced them to a feature that most Zoho users don’t even know exists: Kiosk Studio.
Think of it like a guided form flow for internal users. Instead of jumping from module to module, Kiosk Studio walks your team through a set process on a single screen — asking all the right questions in all the right order.
What we did:
- Mapped out the ideal intake process
What info did the techs and billing team need from the start? We defined all the “must-haves” and removed the guesswork. - Built a kiosk flow using Zoho CRM’s Kiosk Studio
Now, when a front desk agent or technician starts a new intake, the system guides them through each screen. They enter info on the customer, vehicle, service, and appointment — all in one place, no hopping around. - Standardized data collection
No more incomplete appointments. Everything that needs to be captured is built into the flow. No more callbacks. No more missing fields.
The Results: Happier Staff, Faster Intake, Fewer Mistakes
Now the intake process is:
- Consistent across all employees
- Fast enough to keep the line moving
- Complete enough that no one has to call the customer back
And the shop’s team? They’re actually enjoying using their CRM now.
Could This Work for Your Business?
You don’t need to be a car repair shop to benefit from Zoho CRM’s Kiosk Studio.
If your business has:
- Repeated intake processes
- Data being collected inconsistently
- Multiple team members handling appointments or service requests
Then Kiosk Studio can help you streamline, standardize, and breathe easier.
Ready to Make Your CRM Actually Work for You?
I'm Jozette with TechnoMap, and helping small businesses simplify their systems is my jam. If you're dealing with a tech tool that feels like more work than it's worth — let's fix that.
Send me a message. We’ll find the hidden gold in the Zoho tools you already have.
