At TechnoMap, we believe that clear communication is the foundation of running a successful business. That is why Zoho Cliq has become a core part of how we manage our internal conversations and collaborate with customers.
Zoho Cliq is not just a chat tool. It is a communication platform that, when used well, can keep your team organized, responsive, and aligned. One of the features we rely on the most is channels. Channels allow you to separate conversations by topic, making it much easier to find important information later.
Here is how we organize our work using Zoho Cliq channels.
Jozette Showcases How We Use Zoho Cliq
Creating Internal Channels for Each Customer
Every customer we work with gets their own dedicated channel in Zoho Cliq.
- All conversations related to that customer happen inside their channel
- We add only the team members who are involved with that customer's project
- If you ever need to find past conversations, Cliq’s search tool makes it easy because everything is in one place
This setup is much better than trying to track project discussions through one-on-one chats or email threads. It keeps context, files, and updates accessible to the right people.
Whether we are discussing a Zoho CRM implementation, project milestones, or client feedback, having a channel for each customer ensures nothing important gets lost.
Organizing Internal Conversations by Topic
We also create channels for internal topics.
Some examples include:
- Annual and quarterly planning
- Marketing campaigns
- Finance and budgeting
- Internal process improvements
When you group conversations this way, it becomes much easier to keep projects moving and avoid cross-talk between unrelated topics. Instead of digging through hundreds of general chats, team members can go directly to the Marketing channel to see campaign updates or to the Finance channel to discuss invoices.
This structure keeps internal communication organized and focused.
Using External Channels to Communicate with Customers
If our customers also use Zoho Cliq, we take it one step further and set up external channels.
- These channels allow our team and our customer's team to chat directly within Cliq
- Conversations stay tied to the project without needing to switch between platforms
- Customers can easily reach us for project updates, questions, and collaboration
If you work with a Zoho Partner (like us at TechnoMap - hint hint!), you can even set up an external channel so you have easy access to our team while we are working together. It creates a smoother partnership experience and keeps project communication fast and transparent.
Bottom Line
Zoho Cliq is a simple but powerful tool when you take the time to structure it properly. Organizing your communication into customer channels, internal topic channels, and external project channels means less wasted time and fewer missed updates.
At TechnoMap, we help businesses implement Zoho tools like Cliq in a way that supports real productivity, not just more messages.
Want help setting up your Cliq system or building better communication workflows? Contact us. We can help you build a system that keeps your team and your customers connected.
