If you have a Zoho One subscription, chances are you’re using the core apps like CRM, Books, or Desk. But did you know your subscription includes over 45 apps, many of which you might not even know exist?
In this new blog series, we’re highlighting some of those lesser-known Zoho tools — starting with Zoho Assist.
This app is included with Zoho One and can be a game-changer for remote support, internal IT help desks, and customer service teams. Here’s a quick overview of what it does, when to use it, and how it integrates with other Zoho apps you may already use.
Watch: What Is Zoho Assist?
What Is Zoho Assist?
Zoho Assist is a remote access tool that allows technicians to access a customer or employee’s computer over the internet.
Think TeamViewer, LogMeIn, or GoToMyPC — but included with your Zoho One subscription.
It’s built for:
- Helping customers troubleshoot issues by seeing what’s happening on their system
- Performing remote maintenance or updates on company computers
- Supporting both desktop and mobile devices
Features That Stand Out
- Unattended access for managing internal company machines
- Session recording for documentation or training
- File transfer during remote sessions
- Mobile device support
- Session scheduling for coordinated access
It’s a lightweight but powerful way to extend your support capabilities — especially if you already use Zoho Desk, CRM, or Mail.
Two Real-World Use Cases
1. Customer Support Teams
Need to walk a customer through a complicated technical issue?
With Zoho Assist, you can:
- Send them a quick invite
- Get permission to access their device
- Troubleshoot and resolve issues directly on their screen
This reduces the need for long back-and-forth emails or confusing instructions.
2. Internal IT and HR Teams
Managing internal systems?
Install the Zoho Assist unattended access agent on all company devices. You’ll be able to:
- Log in remotely to update software
- Run diagnostics
- Perform routine maintenance — no need for the user to be present
Perfect for remote teams or companies with hybrid work setups.
When Not to Use Zoho Assist
If you just want to share your screen for a demo or a meeting, Zoho Assist is overkill.
In that case, use Zoho Meeting or another screensharing tool. Assist is built specifically for remote control access, not simple viewing or presenting.
Integrations That Add Value
Zoho Assist works well alongside other apps in the Zoho ecosystem, including:
- Zoho Desk – Launch support sessions from tickets
- Zoho Meeting – Different use case, but complementary
- Zoho Bookings – Schedule remote sessions
- Zoho CRM – Store session logs or offer support to contacts
- Zoho SalesIQ – Offer remote assistance to site visitors
- Zoho Mail – Send access links directly
- Zoho Lens – Use AR for hands-free field support
Who Should Use Zoho Assist?
- IT or HR departments who manage internal systems
- Customer support teams offering hands-on help for software or hardware issues
- Consultants and service providers who need remote access to client systems
Bottom Line
If you're already paying for Zoho One, you might be missing out on tools like Zoho Assist that can save your team time, improve customer service, and simplify IT workflows.
Want help setting up Zoho Assist or learning more about how to use it? Contact TechnoMap — we’re here to help you get more value out of your Zoho environment.
