If you’ve got a Zoho One subscription, you may be using apps like CRM, Desk, or Projects — but there’s a whole set of powerful tools in your plan that often get overlooked.
In this series, we’re highlighting the hidden gems inside Zoho One. Today we’re diving into Zoho Lens, one of the most unique tools in the suite.
It’s an augmented reality app built for real-time, hands-on support — especially for physical products or equipment.
Here’s what it does, how it works, and who should consider using it.
Watch A Zoho Lens Overview
What Is Zoho Lens?
Zoho Lens is an augmented reality (AR) tool that allows a remote technician to see what a user sees through their smartphone camera — in real-time.
Instead of screen sharing software, this tool shares the real world. It’s designed to help your team remotely inspect equipment, walk customers through on-site issues, and solve problems faster — without needing to travel.
It’s perfect for:
- Field service teams
- Equipment or hardware maintenance
- Remote technical support in physical spaces
What Makes It Different?
You’ve likely seen AR support tools embedded inside other platforms, but Zoho Lens is a dedicated tool for hands-on, visual troubleshooting.
Notable features:
- Freeze the camera view
- Take screenshots of the live feed
- Draw or add notes directly on the screen
- Scan barcodes or serial numbers
- Record the session
- Talk over audio or text chat
It bridges the gap between your remote experts and the people on the ground.
Two Real-World Use Cases
1. Remote Expert Support for Field Technicians
Let’s say you have a technician on-site inspecting a solar inverter. With Zoho Lens, they can call a remote expert, show them exactly what’s happening through the camera, and get guidance in real-time — avoiding a second visit or a delayed fix.
2. Customer Self-Service Without a Visit
A customer can launch a Lens session from their phone, show your team the physical issue, and get help without needing to schedule a site visit. It’s fast, convenient, and efficient for both sides.
When Not To Use Zoho Lens
This isn’t a tool for software troubleshooting or screenshare calls.
Use Zoho Assist or Zoho Meeting for those scenarios.
Lens is meant for physical product support — hardware, equipment, machines, and other tangible assets.
Zoho Integrations That Make Lens Even Better
Zoho Lens integrates well with:
- Zoho Desk – Launch AR sessions directly from support tickets
- Zoho CRM – Tie AR sessions to customer or asset records
It fits seamlessly into support workflows when you need to go beyond a phone call or written instructions.
Who Should Use Zoho Lens?
- IT teams managing multiple office locations
- Field service businesses like HVAC, solar, or equipment repair
- Manufacturing teams doing remote inspections
- Support teams helping customers troubleshoot complex hardware issues
Bottom Line
If you’re already paying for Zoho One, don’t overlook Zoho Lens.
It gives you powerful augmented reality tools for real-world support scenarios — saving your team time and giving your customers a faster, more impressive experience.
Need help implementing Zoho Lens or figuring out where it fits in your workflow? TechnoMap can help.
Let’s make sure your Zoho One tools work just as hard as you do.
