If you have a Zoho One subscription, you already have access to two powerful remote support tools: Zoho Assist and Zoho Lens.
But these apps are often confused for each other, or misunderstood completely. While they both provide remote support capabilities, they serve very different use cases.
In this post, I’m breaking down what each tool does, how they differ, and when you should reach for one over the other.
Quick Overview: What Each Tool Does
Zoho Assist
Zoho Assist is remote access software for helping customers, users, or team members by accessing their computer or mobile device remotely.
Use it when you need to:
- Log in to someone’s desktop or device
- Troubleshoot software or settings
- Perform maintenance or updates remotely
- Support customers or internal employees directly on their machines
Zoho Lens
Zoho Lens is an augmented reality support tool that uses the customer’s smartphone camera to show you objects or hardware in their environment.
Use it when you need to:
- Visually inspect a physical product (like a solar inverter or server rack)
- Guide someone through maintenance or setup
- Help field technicians or customers without sending someone on-site
Key Differences: When To Use Each Tool
| Need | Zoho Assist | Zoho Lens |
| Need To Access A Device | ✅ | |
| Need To See A Real World Object | ✅ | |
| Supporting Software Issues | ✅ | |
| Supporting Hardware In The Field | ✅ | |
| Internal IT Device Support | ✅ | ✅ |
| Customer Product Suppor | ✅ | ✅ |
What They Have In Common
Both tools are:
- Included in Zoho One
- Designed for real-time support
- Useful for internal IT teams or customer support departments
- Integrated with Zoho Desk, so you can launch sessions directly from support tickets
What They’re Not Meant For
If you just need to share your screen for a meeting or training session, you don’t need Assist or Lens. Use Zoho Meeting instead.
Assist is for remote control of devices.
Lens is for remote viewing of physical items through a camera.
Bottom Line
Both tools are incredibly useful AND already included in your Zoho One subscription.
If you're supporting devices or desktops, go with Zoho Assist.
If you're supporting hardware, fieldwork, or physical product issues, reach for Zoho Lens.
Still unsure how to set these up or integrate them with your team’s workflow? At TechnoMap, we help businesses get the most from the Zoho tools they already have.
Let’s make sure your remote support setup is actually supporting your team.
