Zia Summarized a 15-Email Thread So I Didn’t Have To
I opened my inbox, saw one of those threads—15 emails, 8 people CC’d, multiple side conversations—and just… froze.
There were questions buried under greetings. Deadlines I may or may not have confirmed. CCs I didn’t recognize. Honestly, I had no idea where we left off.
And then I saw it: Zia’s little “Email Insights” panel.
In a few seconds, she gave me a full breakdown:
- What the thread was about
- Who responded to what
- Which questions were still open
- And where action was needed
I didn’t have to read every message. I didn’t have to search. I just got the summary. And moved on.
Watch How To Use Zia In Zoho Mail
What Are Zia Email Insights in Zoho Mail?
Zia is Zoho’s AI assistant, and in Zoho Mail, she helps you process and prioritize long conversations with a feature called Email Insights.
Here’s what it does:
- Summarizes multi-message threads in plain language
- Flags action items and pending questions
- Identifies who’s still waiting on a reply (even if it’s you)
- Extracts key takeaways without you needing to scroll through everything
It's like a TL;DR built into your inbox—powered by AI.
How to Use Zia Email Insights in Zoho Mail
This feature doesn’t need any special setup. But here’s how to make sure it’s available and how to use it effectively:
1. Make Sure Zia Is Enabled
If you're on a paid Zoho Mail plan (or Zoho Workplace/Zoho One), Zia is likely already turned on. To double-check:
- Go to Settings > Zia
- Make sure Email Insights is enabled under Zia Preferences
2. Open a Long Email Thread
Zia only shows summaries for email threads with multiple back-and-forth messages, ideally with 3+ participants or 5+ messages.
When you open one:
- Look for the Zia Email Insights panel on the right-hand sidebar
- Or click the Zia icon near the top of the thread
You’ll see a breakdown like:
- Subject Summary: “Discussion about contract revisions and payment terms.”
- Pending Tasks: “Client awaiting confirmation of revised invoice.”
- Latest Action: “Last reply from Sarah at 3:40 PM.”
3. Click Through for Context
If something in the summary catches your eye:
- Click the related message snippet
- Zia will jump to that part of the thread so you can respond or follow up directly
No more skimming. No more guessing.
Bonus Tip: Combine With Smart Reminders
If Zia catches a “follow-up” or pending question, she can also offer to remind you to respond later.
So not only do you get the context—you get the next step automatically.
Why This Changed My Relationship with Email
Before this, my inbox gave me anxiety. Every client thread felt like a time bomb—did I miss something? Was I supposed to reply? Did someone already answer?
Now I skim Zia’s summary, handle what’s needed, and get on with my day.
Email stopped being a scavenger hunt. And started being… manageable.
TL;DR: Let Zia Handle the TL;DR
If you’re buried under email chains and your inbox is running your life—Zia can give you back control.
- See what matters
- Skip the fluff
- And take action faster
Whether you’re in sales, support, or just managing chaos—Zia’s Email Insights will change how you work.
Want more time-saving Zoho tools for your small business?
Follow TechnoMap on social media or Join Our Newsletter for weekly tips that cut the noise and boost your productivity—no fluff, just smart tech.
