How to Use Zia Vision in Zoho CRM for Image Recognition
Your CRM just got eyes. Zia Vision is Zoho CRM’s built-in image recognition feature, and it can identify products, detect defects, and update records automatically from photos. For businesses that work with physical products, field inspections, or image-based documentation, it’s a game-changer.
Watch How To Use Zia Vision
What Is Zia Vision?
Zia Vision is part of Zoho’s AI toolkit, built directly into Zoho CRM. It uses advanced image recognition to “see” and process photos you upload — whether from your desktop or mobile device. Once trained, Zia Vision can automatically recognize objects and link them to the correct records inside your CRM.
With Zia Vision, you can:
- Snap a photo of a product and have it instantly identified
- Auto-link images to the right CRM records
- Detect defects, conditions, or other visual details
- Add notes or update fields automatically based on the image
How It Works
You train Zia Vision by feeding it example images and defining what it should look for. Once it has learned your categories, it can process new images in seconds. This means faster data entry, fewer errors, and more complete customer records.
Real-World Use Cases
- Field Sales: Capture a product photo during a site visit and have the CRM automatically update the deal with product details.
- Insurance Claims: Detect damage from photos and log it directly into the claim record.
- Quality Control: Snap a picture of a manufactured item and have Zia tag defects for follow-up.
Why It Matters for Businesses
Zia Vision takes CRM automation beyond text and numbers. By recognizing visual data, it streamlines workflows that would otherwise require manual review and entry. This means faster processes, better data accuracy, and more time spent on revenue-generating activities.
The Bottom Line
Your CRM should do more than just store information, it should understand it. With Zia Vision, Zoho CRM now sees and processes visual data, turning photos into actionable business insights.
Want help setting up Zia Vision in Zoho CRM? Schedule a Call and we’ll get your AI eyes up and running.
