Zia Reminded Me to Follow Up—And Saved the Deal
I almost ghosted a potential client. Not because I meant to. Just… life. Emails pile up, projects shift, time disappears. But Zia had my back. Here’s what happened:
Someone emailed me with, “Let’s reconnect next week.”Totally reasonable. I meant to follow up. But I never set a task. Never snoozed the message. Never remembered.Then—Zia popped up and said:
“Want me to remind you about this next week?”
I clicked “yes.” She created the reminder. I sent the email.
Crisis averted.
Watch How Zia Smart Reminders Work in Zoho Mail
What Are Zia Smart Reminders in Zoho Mail?
Zia is Zoho’s AI assistant, and inside Zoho Mail, she can scan your incoming and outgoing messages for follow-up cues and help you stay on track.
What Zia Reminders Catch:
- “Follow up with me on Friday”
- “Can you circle back later this month?”
- “I’ll be free after the 10th”
- "Let's touch base next week"
Zia uses natural language processing to detect time-sensitive phrases and then offers to automatically schedule a reminder for you—right inside your inbox.
How to Use Zia’s Smart Reminders in Zoho Mail
1. Enable Zia (if it’s not already on)
- Go to Zoho Mail Settings > Zia
- Make sure Smart Reminders is enabled
- You can also tweak settings to control when and how reminders appear
✅ Note: Zia features are available on Zoho Mail’s paid plans (including Zoho Workplace and Zoho One users)
2. Watch for the Prompt
When you send or receive an email with language like “follow up” or “next week,” Zia will detect it. You’ll see a prompt like: “Would you like to set a reminder for this conversation next Monday?”
Click Yes, and Zia will:
- Create a contextual reminder
- Link it to the specific email thread
- Pop up a notification at the scheduled time
No calendar juggling, no switching apps. Just click and done.
3. View and Manage Your Reminders
You can see all your active reminders by going to:
- Zia Sidebar > Reminders Tab
- Or use the Zia icon in your top navigation bar
- From there, snooze, reschedule, or mark complete as needed
Zia also integrates with Zoho Tasks and Zoho CRM, so you can build more structure around follow-ups if needed.
Why This Is a Game-Changer
Before Zia, my inbox ran me. Important emails got buried, and unless I manually added a calendar task or set a CRM reminder, it was easy for things to slip through.
Now?
- Zia catches the context
- Sets the reminder
- And keeps me from forgetting to close the loop
I haven’t missed a follow-up in months—and it’s not because I got more disciplined. It’s because Zia is my email safety net.
TL;DR: Zia Keeps Your Leads (and Reputation) Intact
If you’ve ever dropped the ball on an email because you meant to follow up but didn’t—Zia’s Smart Reminders are your fix.
- Never forget to reply
- Stop manually tracking every “let’s reconnect”
- Let Zia catch the cues and set the task
Whether you're managing sales, support, or just a busy inbox—this is one of the easiest automation wins you can add to your day.
