Every plan includes routine support. Higher plans add faster response, more meetings, and a monthly project credit.
Help on call for routine requests and small changes.
$1,000/month
$1,000 PROJECT CREDIT EVERY MONTH
For teams with steady requests and project work every month.
$2,500/month
$1,000 in project credit each month, applied to project work with your 37.5% discount.
BIGGEST PROJECT DISCOUNT
For businesses that run on Zoho and build on it every month.
$3,750/month
$2,200 in project credit each month, applied to project work with your 42.5% discount. Unused credit rolls over one month.
No monthly plan and no project discount. Projects start with discovery and are billed at the milestones in your Statement of Work.
Every project is quoted up front with a Statement of Work, with your plan's discount applied. New projects start with a paid discovery session. Not sure which plan fits? Book a 15-minute intro call.
COMPARE PLANS
| Plan | Standard | Lifeline | Guide | Summit |
|---|---|---|---|---|
| Monthly fee | None | $1,000 | $2,500 | $3,750 |
| Project discount | None | 12.5% | 37.5% | 42.5% |
| Monthly project credit | None | None | $1,000 (no rollover) | $2,200 (1-month rollover) |
| Routine email support | Billed hourly | Unlimited | Unlimited | Unlimited |
| Minor configuration changes | Billed hourly | Included | Included | Included |
| Support response time | Standard queue | 2 business days | 8 work hours | 4 work hours |
| Urgent issues | Standard queue | Standard queue | Same-day response | Same-day response |
| Strategy meetings | None | Quarterly | Monthly | Monthly |
| Training videos | None | None | None | Ad-hoc and pre-made, free |
| Support queue priority | None | None | None | Prioritized |
| Dedicated Cliq channel | None | None | None | Included |
| Plan billing | None | Prepaid monthly | Prepaid monthly | Prepaid monthly |
| Project billing | At milestones | At milestones | At milestones | At milestones |
Project discounts apply to our Standard rate. Response times are measured in work hours, 9am to 5pm EST.
CLIENT RESULTS
"I have worked with a number of CRM specialists and am thankful to have connected with Jozette. She is reliable, quick to respond and detail-oriented but what I appreciate most is she treats our projects as if they were her own.
We're not CRM experts, so it's extremely valuable when she points out opportunities for improvement and tells us why/how it would be beneficial."
Jake Trubiano, Gold Path Solar
HOW IT WORKS
PROJECT PRICING
Two projects using the same Zoho app can cost very different amounts. You see the full plan and price in a Statement of Work before any build work starts.
Each app adds setup, connections, and training.
Cleaning and importing old data takes time, especially from several sources.
Connections to outside systems need design and testing.
Blueprints, scripts, and custom apps add build time.
What's included in the project, and what isn't.
The phases of the project and target dates.
An hourly estimate based on the scope, with your plan's discount applied.
What you'll have at the end of each phase.
Project work is billed at milestone completion.
Start small. Smaller phases are easier to quote, test, and adopt. We often recommend starting with one app and adding the rest later.
It depends on the apps, data, and integrations involved. We quote every project after a paid discovery session, at our Standard rate of $200 per hour or with your support plan's discount.
Yes. You approve a Statement of Work with the scope, timeline, and estimate before any build work starts.
We talk it through with you first and update the Statement of Work before doing the extra work.
COMMON QUESTIONS
Questions and minor configuration changes, like single field edits, layout tweaks, and adjustments to existing workflow rules.
Every project is priced before it starts with a Statement of Work, with your plan's project discount applied. Project work is billed upon milestone completion.
Response times are measured in work hours, 9am to 5pm EST.
Guide includes a $1,000 project credit each month, which doesn't roll over. Summit includes a $2,200 project credit each month, with one month of rollover.
No. Standard milestone billing is available for projects that start with discovery.
Yes. New projects start with a paid discovery session, quoted up front, so the Statement of Work reflects how your business actually runs.
Book a 15-minute intro call. Tell us how your team uses Zoho today. We'll recommend the plan that fits, or tell you if you don't need one.